Effective Date: 02/06/2024
At Baitoo, we take your privacy seriously. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with the Baitoo Platform, which includes our website and mobile app. By using our services, you agree to the terms described in this policy.
1. Information We Collect
We collect various types of personal information to provide you with a seamless experience on the Baitoo Platform. The types of information we gather include:
- Personal Information: Information like your name, email address, phone number, and payment details when you create an account, make a booking, or purchase a product.
- Transaction Data: Details about services or products you’ve booked or purchased, including appointment history and order information.
- Technical Data: Information about your device, browser, IP address, and how you interact with our platform (e.g., pages visited, time spent).
- Location Data: If enabled on your device, we may collect your location to offer relevant services or to help you find nearby partners.
- Communications: Records of your interactions with customer support or other communication with Baitoo.
2. How We Use Your Information
We use your information to provide and improve our services, specifically for:
- Processing Transactions: Facilitating bookings, purchases, and payments on the Baitoo Platform.
- Communication: Sending booking confirmations, appointment reminders, service updates, and responding to customer support inquiries.
- Marketing: With your consent, we may send promotional offers and updates about Baitoo or relevant partner services.
- Improving Services: Monitoring platform performance, user activity, and analyzing trends to enhance user experience and service offerings.
- Legal and Security Purposes: Protecting Baitoo, its users, and partners from fraud, complying with legal obligations, and ensuring the security of our platform.
3. How We Share Your Information
Baitoo only shares your personal information in the following ways:
- With Partners: When you book or purchase services or products, your relevant information is shared with the Partner to complete the transaction.
- With Service Providers: We work with third-party service providers who assist us with things like payment processing, data analysis, customer support, and marketing services. They only have access to the data necessary to perform their functions and are bound by confidentiality agreements.
- For Legal Compliance: We may disclose your information when required to comply with laws, regulations, or legal processes, or to protect the rights, safety, or property of Baitoo, its users, or others.
- Corporate Transactions: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, and you will be notified accordingly.
4. Your Choices and Rights
You have certain rights regarding your personal information, including:
- Access: You can access and update your personal details at any time through your Baitoo account.
- Opt-Out of Marketing: You can opt-out of receiving marketing emails or text messages by following the unsubscribe instructions or updating your account preferences.
- Delete Your Account: You can request the deletion of your Baitoo account and personal data by contacting us at privacy@baitoo.com. We will comply unless we have a legal obligation to retain the information.
- Cookies: You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect your ability to use certain features of the platform.
5. Data Security
We take reasonable precautions to protect your personal data from unauthorized access, use, or disclosure. We use encryption and other security measures to ensure your information is kept secure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to collect data about how you use our platform. Cookies help us remember your preferences, improve user experience, and track site performance. You can control the use of cookies through your browser settings.
7. Children’s Privacy
The Baitoo Platform is not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors. If we learn that we have collected such information, we will delete it promptly.
8. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including any legal or reporting requirements. If you request account deletion, we will erase your personal data, except where retention is required by law.
9. International Transfers
If you are accessing the Baitoo Platform from outside the United States, your data may be transferred to and processed in the U.S. or other countries where our servers are located. We take steps to ensure your data is treated securely and in accordance with this Privacy Policy, regardless of location.
10. Your California Privacy Rights
If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights regarding your personal information. You have the right to:
- Request access to the personal data we collect about you.
- Request deletion of your personal data.
- Opt-out of the sale of your personal data (Note: Baitoo does not sell personal data).
To exercise these rights, please contact us at privacy@baitoo.com.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. If we make material changes, we will notify you through the Baitoo Platform or via email. The “Effective Date” at the top of this policy will be updated accordingly. By continuing to use the platform after such changes, you agree to the updated terms.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or your data, please contact us:
Email: privacy@baitoo.com